🚀 ServiceNow Now Assist & AI Agents: From AI Hype to AI That Works

AI isn’t replacing people—it’s removing friction.

With Now Assist and AI Agents, ServiceNow is embedding Generative AI directly into workflows, turning everyday work into intelligent experiences.

This is enterprise AI that actually delivers outcomes.

🤖 Now Assist: AI That Boosts Human Productivity

Now Assist is your built‑in AI assistant inside ServiceNow. It helps employees work faster by generating insights exactly where work happens.

What It Does Best

Summarizes incidents, cases, and changes in seconds
Drafts responses, notes, and knowledge articles
Recommends next best actions
Powers more natural virtual agent conversations

Think less typing, less searching, and more problem‑solving.

⚙️ AI Agents: Digital Workers That Take Action

While Now Assist supports people, AI Agents take ownership of work.

AI Agents can understand intent, plan steps, and execute tasks across systems—often without human intervention.

They can:

Resolve IT, HR, and customer requests end‑to‑end
Trigger automated remediations
Handle repetitive operational tasks at scale
Escalate issues only when necessary

This is intelligence, not just automation.

🛠️ How to Enable Now Assist in ServiceNow

Enabling Now Assist is straightforward (with the right setup):

Step 1: Licensing & Plugins

Ensure Now Assist licensing is available
Activate required plugins via System Definition → Plugins

Step 2: Enable Generative AI

Go to Now Assist Admin Console
Enable Generative AI capabilities
Configure supported LLMs (as per your organization’s setup)

Step 3: Set Access & Governance

Assign appropriate roles (ITSM, HR, CSM, etc.)
Define human‑in‑the‑loop approvals for critical actions
Review data and security configurations

Once enabled, Now Assist appears directly inside forms, records, and conversations.

✨ How to Use Now Assist (Day‑to‑Day)

Using Now Assist feels natural—no separate tools required.

Examples:

Open an incident or case → click Generate Summary
Draft a response with AI‑generated suggestions
Create or improve knowledge articles with one click
Use enhanced virtual agents for conversational support

The AI works in context, using your enterprise data securely.

🤝 Better Together: People + AI

Now Assist empowers employees
AI Agents handle operational workloads

Together, they deliver: ✅ Faster resolution
✅ Better employee and customer experiences
✅ Reduced manual effort
✅ Scalable, intelligent operations

All with enterprise‑grade trust, security, and governance.

🔮 Why This Matters

ServiceNow isn’t just adding AI features—it’s building a platform where AI becomes a true co‑worker.

This isn’t the future of work.
It’s work—reimagined, available today.

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